Warranty by EV Rider, LLCMp>
All Products – Except the Stand-N-Ride
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter or charger is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
6 MONTHS LIMITED WARRANTY
All spare parts carry a six month limited warranty from the day of sale. This includes replacement batteries and chargers sold separately from the original scooter purchase.
SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter).
The batteries are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N- Ride scooter.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
• Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail. • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs,upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
• Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper
operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
• Used other than for the purpose of the purchaser’s mobility.
• Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
• Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.
Batteries:
Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
• Labor, service calls, shipping, and other charges incurred for repair of the product not approved byEV Rider, LLC.
Batteries:
Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
EV Rider Return Policy:
EV Rider charges a 15% inspection/restocking fee for ALL returned items.
All Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #. (No exceptions)
The shipping cost and safe return for the returned item/items will be the customers responsibility once they are issued a return authorization as well as the original shipping cost which can range from $75.00 to $90.00 on Transport Scooters.
These fees will be deducted from remaining credit of eligible refund item.
Additional Fees will occur subject to inspection if the product in not returned in selling condition for repairs or replacement.
Any attempted return/returns made without a Authorized Return Authorization from the Dealer where you purchased your product/products will be denied upon receiving.
All Returned Items must fully inspected by Manufacturer/Distributor before any Refunds will be processed. (No exceptions)
You can expect a refund within 5-7 days of the Manufacturer/Distributor receiving and completing an inspection on your returned product.
EV Rider Return Policy for Refused Goods:
If delivery of an item is refused, outward & return shipping costs are deducted from the issued credit and a 15% restocking fee will apply.
All Evrider Scooters require an signature for delivery.
Fed Ex will make three (3) attemts only, (proof of delivery signature is required ) and if there is nobody at shipping address to sign for the delivery, it is deemed a refused item and therefore there will be a 15% Restocking Fee in addition to the round trip shipping cost to the customer and will be deducted from the eligible refund. No Exceptions.
Return Authorizations:
Dealers must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #)
Do not return units or parts without an RMA #. Returned units or parts without a proper RMA number will be refused or returned at the shipper’s expense.
Credits will be granted upon inspection of the returned product(s). If there are any damages upon Evrider Inspection once a Return has been recieved (whether it was returned with a Authorized RA, A Customer Refused Delivery, and/or a Order was Cancelled/or Chargeback Occurs) the assessed Damage and Repair Fees will be the reposonsiblity of the customer and therefore will be deducted from the original cost.
(Inspections are all provided with Video Inspection)
CANCELLED ORDERS IN ROUTE
If a order is Cancelled while In Route , the customer will be responsible for the outbound/return shipping of $75.00-$90.00 each way (depending on state zone) and the standard 15% re-stocking fee. No exceptions.
NOTE: ADDITIONALLY CANCELLED ORDERS while in route are also subject to RE-Routing Fees , which occurs when a Shipment In Route is cancelled before a delivery is attempted. Therefore; we encourage customers, if they would like to cancel an order to cancel before the order is in route. (No Exceptions)
