All Batteries, Accessories by Smart Scoot must be unused and in the same packaging that they were shipped in no later than 14 days of receiving your product. The Restocking fee is 10% if made within the 14 days. We usually can extend up to 30 days, but it is best to get RA asap, as no refunds can be issued until a full inspection is made. If there are any imperfections, or damages, the customer is responsible for all repairs. The customer is also resposnsible for the outbound shipping charges. (no exceptions) If the Product is in its oriignal packaging and completely sealed, then we may make exceptions for such a return after 30 days. There will be a 20% Restocking Fee and a 3.9% Admin Fee if allowed. The return shipping and safe return of the product is the responsibility of the customer. As stated above, a eligible refund is only provided once an inspection of the returned product in made.
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