Personal identification information
We may collect personal identification information from Users in a variety of ways, including when Users visit our site, Register an account, E-Mail us using the Contact Us Form, Order Fill, and/Subscribe to a newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
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How we use collected information
Lifestyle Mobility Scooters collects and uses Users personal information for the following purposes:
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process transactions
We may use the information Users provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. (Primarily for Drop Shipping and Manufacturer Product Support
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
We understand that sometimes you receive an item that is not right for you. If you need to make a return you must notify us within 10 days of receiving your item. The customer is responsible for the safe return and cost of the outbound return shipping. Shipping for items qualifying for free shipping from manufacturer will be deducted from remaining credit of eligible refund item, depending on each Manufacuters Return Policy.
In addition, all Returns are suject to a 10-20% restocking fee, based on each Manufacturers Re-stocking Fees; which can vary depending on the Manufacturers Return Policy. Please visit Manufacturers Return Policy on Product Pages.
Returns Eligible for Refunds:
- The item/items returned must be in new condition with no damages, no scratches, etc. with original packaging and all parts and accessories.
- A Return Authorization (RA) must be requested from Lifestyle Mobility Scooters within 10 days of delivery.
- All Items must be returned back to the manufacturer within 30 days of days from date of purchase and with an authorized RMA.
- Any attempted return/returns made without a Authorized Return Authorization from Lifestyle Mobility Scooters will be denied upon receiving.
- All Returned Items must fully inspected by Manufacturer/Distributor before any Refunds will be processed. (no exceptions)
- A Return will not be accepted or eligible for a refund if a chargeback and/or a cancellation is made by customer during a return in transit before an inspection is made of the return item/items.
- You can expect a refund within 5-7 days of the Manufacturer/Distributor receiving and completing an inspection on your returned product.
Note* Refunds/Credits will be granted upon inspection of the returned product(s). If there are any damages upon the manufacturers inspection, additional Fees will be deducted from the original cost. Most Manufactuerers/Distributors provide a video of inspection up receiving a Return.
If delivery of an item is refused, outward & return shipping costs are deducted from the issued credit and a 25% restocking fee will apply.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Lifestyle Mobility Scooters via email: www.lifestylemobilityscooters.com or by Phone at 800-969-3199
We are a Family Owned & Operated E-commerce Store dedicated to your needs. (Throughout the USA & Canada only)